Avantik Return Policy
At Avantik, our customers are our number one priority. We are committed to providing high-quality products and ensuring that orders are received accurately and in good condition.Requesting a Return or Replacement
Customers must inspect products upon receipt and notify Avantik of any issues, including damaged, defective, incorrect, or non-conforming products, within 10 calendar days of delivery.All returns require prior authorization from Avantik. Products may not be returned without approval. Once a return request has been approved, Avantik will provide return instructions and any required documentation.
Approved returns must be received by Avantik in their original condition and packaging unless the return is related to a product quality issue, shipping error, or Avantik processing error.
Eligible Returns
Returns or replacements may be accepted for eligible products, including:- Products received damaged or defective
- Incorrect products shipped by Avantik
- Products affected by a shipping or internal processing error
- Other approved return requests reviewed by Avantik
If a customer orders an incorrect item and subsequently places an order for the correct item, Avantik may waive the restocking fee. The customer remains responsible for applicable freight charges.
Non-Returnable Products
Certain products cannot be returned due to safety, regulatory, quality, or handling requirements. These include:- Specialty orders
- Drop ship items
- Hazardous materials (HAZMAT)
- Climate-controlled or temperature-sensitive products
- Certain pandemic-related products, including viral transport media, pipette tips, viral swabs, rapid tests, and similar items
Product Quality Issues
If a product quality issue is reported, Avantik may require the product to be returned for inspection, testing, supplier evaluation, or quality investigation.If a product cannot be returned due to regulatory or handling restrictions, Avantik may request additional information, including photos and details regarding the issue, to assist with the quality review process.
Approved product quality replacements will be handled according to Avantik’s replacement procedures.
Order Cancellations
No orders may be cancelled without Avantik approval following shipment of the Product or five (5) days after confirmation of the order, whichever comes first.Exceptions
Exceptions to this return policy may be considered in special circumstances following an internal review and approval by Avantik.For assistance with a return or replacement request, please contact Avantik Customer Service.
Avantik Return Policy
At Avantik, our customers are our number one priority. We are committed to providing high-quality products and ensuring that orders are received accurately and in good condition.Requesting a Return or Replacement
Customers must inspect products upon receipt and notify Avantik of any issues, including damaged, defective, incorrect, or non-conforming products, within 10 calendar days of delivery.All returns require prior authorization from Avantik. Products may not be returned without approval. Once a return request has been approved, Avantik will provide return instructions and any required documentation.
Approved returns must be received by Avantik in their original condition and packaging unless the return is related to a product quality issue, shipping error, or Avantik processing error.
Eligible Returns
Returns or replacements may be accepted for eligible products, including:- Products received damaged or defective
- Incorrect products shipped by Avantik
- Products affected by a shipping or internal processing error
- Other approved return requests reviewed by Avantik
If a customer orders an incorrect item and subsequently places an order for the correct item, Avantik may waive the restocking fee. The customer remains responsible for applicable freight charges.
Non-Returnable Products
Certain products cannot be returned due to safety, regulatory, quality, or handling requirements. These include:- Specialty orders
- Drop ship items
- Hazardous materials (HAZMAT)
- Climate-controlled or temperature-sensitive products
- Certain pandemic-related products, including viral transport media, pipette tips, viral swabs, rapid tests, and similar items
Product Quality Issues
If a product quality issue is reported, Avantik may require the product to be returned for inspection, testing, supplier evaluation, or quality investigation.If a product cannot be returned due to regulatory or handling restrictions, Avantik may request additional information, including photos and details regarding the issue, to assist with the quality review process.
Approved product quality replacements will be handled according to Avantik’s replacement procedures.
Order Cancellations
No orders may be cancelled without Avantik approval following shipment of the Product or five (5) days after confirmation of the order, whichever comes first.Exceptions
Exceptions to this return policy may be considered in special circumstances following an internal review and approval by Avantik.For assistance with a return or replacement request, please contact Avantik Customer Service.